Under the following headings you will find useful information and policies for purchasing and other business enquiries. If you have a question or enquiry that is not covered here please feel free to contact me directly.

Pricing

Pricing is fully inclusive of shipping and taxes. I do my best to price competitively, utilising the gemguide pricing guide to benchmark my prices against global market prices. Prices shown are retail and I sell direct to the public. If you are a member of the trade please contact me for access to wholesale pricing.

Shipping

Prices are inclusive of registered post locally. Local express postage is available for AUD10. International shipping options have fess as well, AUD20 for regular postage and AUD40 for express. Items are normally posted within 2 or 3 business days of an order.

Returns Policy

Upon receipt of your purchase you will receive an approval period of 7 days. If for any reason during this 7 days period you decide that the piece you have purchased is not to your liking it may be returned at your own cost for a full refund. A refund will only be applicable if the piece is received in the same state that it was purchased in. Once I have received the piece and confirmed that it has not been damaged in any way the refund will be issued. If the piece has been damaged you will have the option of having it shipped back to you at your own cost or forfeiting the piece.

Commissions and cutting services

I do not provide cutting services to the trade or public. I do however accept and enjoy commissions. I would love to work with you on sourcing and designing the stone that would suit your needs perfectly. Please feel free to contact me with a request and we can have a chat.

Images and product descriptions

I shoot all photos in an indoor studio. It has taken me years of iteration to build a setup that accurately represents the colour of the gems I am shooting. If a photo is not representative it will be rejected. In the event that a photo is not fully representative I may shoot an outdoor photo with natural light to better describe the stone or provide a comment in the written description.

Editing on shot images is limited to cropping, dust removal and changing exposure times. I do not modify colour after that initial image has been taken.

I try to accurately describe my product. I do not always use standard descriptions for inclusions as I know each piece and sometimes feel a more detailed description is more useful to the customer. If you have any questions feel free to ask.

Treatments

I do not cut synthetic rough and will never sell a synthetic stone. Some natural gemstones are treated to improve their appearance. Treatments such as heat for sapphires are well accepted and stable. Others such as glass filling, dying etc can effect the value of a stone significantly. I will not sell a stone if I think it has undergone a non-standard treatment.

For stones that I have found myself I can be very certain about treatment status. Purchased stones that were sold to me as untreated and either show no signs of treatment or are of a variety that is not treated will be listed as untreated. Where I have purchased a stone as untreated but there is a chance it was treated in some fashion I will describe it's treatment status as "none known". Where a treatment is known or is likely to have been done it will be disclosed in the stone description.

Valuations and Certifications

Valuations and certificates are available for a small upfront fee. Please contact me if this is something you require with your purchase. Turn around time to get a certificate is approximately 10 business days.