Shipping, Returns & Privacy Policy
Every piece is crafted individually, so the details of delivery, returns and the handling of personal information are set out below. If anything is unclear, please get in touch via the contact form.
Delivery, Collection & Payment
This website doesn't process orders or take payment directly. Every piece is arranged individually after you get in touch. Once your purchase has been agreed to and payment is required an invoice will be sent directly to your email with the details of the order and payment details for direct deposit. Delivery details including your address and mobile phone number are required at this stage of the process.
Packing and Handling
All quoted prices include the the cost of packaging, postage and transit insurance.
Collecting in person
Many clients choose to collect their piece from the stall at Salamanca Market in Hobart, where rings can also be fitted and the details of the piece talked through in person.
Posting your order
Pieces are posted within Australia via Australia Post Express Post with tracking and signature on delivery or by courier. If sending internationally, it will be shipped with an international courier. Because pieces are handcrafted and often one-of-a-kind if the piece does not arrive you will either have the option of a full remake or a full refund. Delivery timeframes will be confirmed in your quote, along with the expected completion time for custom orders. Please note that delays can occur during shipping, and once shipped we cannot accept responsibility for delays due to unforeseen circumstances.
Payment methods
Payment is made by online invoice.
Refund and Return Policy
As all sales are arranged individually following an enquiry, rather than through an online store, the specific terms of the purchase will be confirmed at the time of sale.
Faulty or not-as-described items
If a piece is faulty a repair or replacement will be organised. In the event that the order arrives damaged, please email a photograph of the item's condition as soon as possible.
Change of mind
Custom pieces, commissions and stock purchased in person at the market stall or cannot be refunded, returned or exchanged.
For online purchases of existing in-stock items, returns are accepted within 7 days of delivery, provided the piece is unworn, undamaged, and returned with all paperwork or certificates included. The full order amount will be refunded, but customers are responsible for the return shipping costs. To initiate a return, please email me or via the contact form on the website. Once your refund is processed we will request your account details to refund your payment.
Privacy Policy
Des Gray Wearable Art is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
When an enquiry is submitted through the website, the personal information provided — such as name, email address, phone number and details of your enquiry is collected so I can respond to you and discuss your requirements. I don't sell your information.
If your enquiry leads to an order, I'll collect any further information needed to complete it, such as a delivery address or ring size. Payment isn't taken through the website — once the order is confirmed an invoice will be sent for a direct deposit. No card or payment details are collected to receive payment. Information is only shared with third parties where necessary, such as a courier if your piece is being posted.
The website uses only essential cookies required for core functions, such as our enquiry form working correctly. It does not use analytics or advertising cookies to track browsing activity.
If you sign up to receive updates from us (see below), your email address will only be used for that purpose, and you can unsubscribe at any time.
Your information is stored securely and retained only as long as necessary for business, warranty and legal record-keeping purposes. You can request access to, correction of, or deletion of your personal information at any time by contacting me via email.
Marketing communications & mailing list
If you choose to sign up for the mailing list — your email address will be used to send you updates about new jewellery pieces, collections and events. You can unsubscribe at any time using the link included in every email, or by contacting me directly via email.
I will only send marketing emails to people who have actively opted in. Signing up is always optional and separate from submitting an enquiry.